Did you get a Customer Complaint Email from D&B?

Update 10/6/14 

We have become aware of two phishing emails that may be circulating. You may be a target if you received an email with one of the following subject lines:

  •                 “DNB Complaint – [string of numbers]”, or
  •                 “D&B iUpdate: Company Request Processed.”

Please note that such emails are the result of an outside party sending spam emails that are not authorized by Dun & Bradstreet Credibility Corp. We suggest you do not open any related attachments, and any information regarding the status of your business credit report noted in such emails should be disregarded. To receive real alerts when your file is accessed by others or when changes occur in your D&B scores and ratings, you can register for our free alert service: CreditSignal.

If you’re concerned about your business’s general information, we recommend using our Company Update tool to ensure all your information is correct. The service is free, and changes made within it will be reflected in D&B’s database.

Over the weekend, a spammer sent out a large number of emails purporting to come from D&B (alert@dnb.com) that were illegitimate and alleged that a complaint requiring prompt action had been made against the recipient. These emails contained the Dun & Bradstreet Credibility Corp. logo and contact information. Dun & Bradstreet Credibility Corp. has no relation to these emails and our name and logo were being used illegitimately.

We believe this is a phishing scam that’s spoofing the @dnb.com email address. Some signs that the email is not legitimate include:

  • Authentic marketing (and alert) emails from D&B will include one email address in the “To:” section and will never include attachments.
Just some signs that the email is spoofed. 1) D&B and/or D&B Credibility Corp will only send emails with one email address in the "To:" section. 2) We will never send emails with attachments.

Some signs that the email is spoofed: 1) D&B will only send emails with one email address in the “To:” section. 2) We will never send emails with attachments.

D&B is working hard to identify the spammer, but frequently, the responsible party will conceal their identity making it challenging to identify the sender. If you ever doubt the origin or content of a D&B or D&B Credibility Corp. email, please contact us to verify the information at: 866.584.0283.

If you received one of these emails, please delete it. If you opened the email or the attachment that was included, please work with your desktop support team to ensure no malware has been added to your computer.

Also, it’s worth noting that there is no indication that any of your information with D&B or D&B Credibility Corp. was compromised, or that the incident was a result of a data security breach. D&B has released an important notice regarding this matter as well.

If you have any questions or concerns, please contact us at 866.584.0283

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